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La Grande Maison, 15 Boulevard Soult, Mazamet, France

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Terms & Conditions

Please read these terms and conditions carefully

  1. The apartment will be ready for you to move into from 4pm on the date of your arrival. This allows us time to prepare the apartment following the departure of previous guests

  2. We ask you that you vacate by 10am on the date of your departure to allow us time to prepare the apartment for the next guests.

  3. Should you arrive earlier or need to depart later, no problem, we can store your luggage in a secure space.

  4. Bookings run from Saturday to Saturday, but special arrangements can be made depending on availability.

  5. The apartment will be cleaned to a high standard for your arrival and we would expect it to be in the same condition on your departure.

  6. If there are any breakages or damages please bring them to our attention on your departure if not beforehand.

  7. On your arrival you will be required to leave a breakages deposit of £100 / €150 which is fully refundable once we have checked the apartment for any possible damages, breakages or excessive cleaning.

  8. This deposit will be sent back to you within 14 days of your departure.

  9. Keys: When leaving the premises, please ensure that you use both keys to lock the front door. All sets of keys must be returned otherwise there will be a charge of £80 or €120 to change the locks and for new keys.

  10. Fresh bedding will be supplied (but not fitted) on a weekly basis.

  11. Bath towels and pool towels are supplied.

  12. Washing: We will happily do washing for you if you require this service. We charge €8 for an 8kg wash, including drying. We can do it same day if you require for an additional €2, or next day service if you can wait.

  13. Children's cots and highchairs are available on request at no extra charge.

  14. Additional baby equipment is available for a small hire charge to cover cleaning and usage costs.

  15. Extra people in excess of the maximum will be charged £50 / €75 per week, this charge is for bedding and towels.

  16. Smoking is NOT permitted in the apartment or house, and we thank you for your co-operation in this.

  17. Pets are NOT permitted in the apartment or house.

  18. No responsibility will be accepted by us for claims resulting from the use of the property (including swimming pool) or elsewhere.

  19. No compensation will be paid where anything occurs beyond our control - including Force Majeure (anything unusual or unforeseeable - the consequences of which could not have been avoided with the exercise of all due care and attention).

  20. The use of the accommodation, grounds, equipment or other amenities is entirely at your risk and we accept no responsibility for any injury, loss or damage to guests personally, their belongings or vehicles.

  21. You are strongly advised to arrange full holiday and health insurance and to bring a valid European Health Insurance Card. UK customers can obtain one from

  22. We will not be liable for any failure of internet, electricity, gas or water supplies to the apartment.

  23. We will not be liable in regard of any equipment, machinery or appliance in the accommodation or grounds; nor any other matters beyond the reasonable control of ourselves; nor for any loss, damage or inconvenience caused to or suffered by any guest should the property be destroyed or substantially damaged prior to the rental period, other than the amount already paid by you in respect of the rental.

  24. Under no circumstances shall our liability to you exceed the amount paid to us by you for the rental period.

  25. Please be aware we are situated in close to the centre of the Mazamet and cannot be held responsible for associated noise, festivities or traffic beyond our control.

  26. Please note that children (under the age of 14) must be supervised by a parent or guardian inside the pool area at all times.

  27. The pool opening hours are 9am until 8pm.

  28. In the interests of safety, jumping and diving are not permitted in the pool and no glass can be taken inside the pool area.

  29. Access to the pool is from the garden via the driveway to the side of the house. Unfortunately there is no direct access available from the house to the garden and pool area.

  30. Bookings will be confirmed only on receipt of a 10% deposit (however, if your initial booking is only 8 weeks prior to your visit, we require payment in full).

  31. Dates enquired of will only be held open for seven days pending receipt of deposit.

  32. The 10% deposit will be refunded if you cancel your holiday more than 8 weeks in advance of your arrival date.

  33. If you cancel within 8 weeks of your arrival we will attempt to re-let and if we are successful we will refund all or part of the deposit.

  34. You are strongly advised to take out travel insurance which covers any financial loss resulting from unavoidable cancellation.

  35. The full balance of payment is due 8 weeks prior to your date of arrival.

Payment must be made in full prior to arrival.

The Tarn - Office du Tourisme

Mazamet Tourist Office

Map of The Tarn - click to enlarge

Mazamet Chambre d'hote | Mazamet B&B

La Grande Maison

15 Boulevard Soult, 81200 Mazamet, France

All bookings are subject to our standard terms and conditions

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